Frequently Asked Questions

Here are some of the most common questions we get asked about DriveSimple.

Can we brand the van?

Yes. You can sign-write or wrap the van. Just remove professionally before returning the van.

What is included?

We pay for the vehicle tax & all routine servicing, maintenance & tyres. You pay for comprehensive insurance and any damage you cause to the van. Our contract clearly outlines what is considered damage, and what is considered 'fair, wear & tear' - so make sure you read through the contract carefully.

What happens if we have an accident?

Make sure you inform your insurance company at the time of any accidents. You should also inform us of any damage to the van, and of any insurance claims made. You are responsible for returning the van in its expected condition, so you should get in contact with us if you are unsure of what to do.

Can I get a van anywhere in the UK?

We offer vans nationwide directly to your door. Delivery charges are dependent on your exact location, but delivery starts from just £125+VAT.

Is breakdown cover included

No - Breakdown cover is not included for new customers. We have faced lots of challenges with our recovery partners, and have been forced to remove this. We recommend you sign up with a reputable vehicle breakdown company for peace of mind.

How quickly can we get the van?

If we have it in stock, you can have it within 5 working days of your application being approved. We can deliver the van to you for a pre-agreed fee (Starting at £125+VAT) or you can collect it from us for free.

Is this a lease or rental?

With DriveSimple, you enjoy all the benefits of both, flexible terms without price fluctuations.

What does the application process involve?

All you need to do is perform an ID verification, and verify your bank account. It takes about 2 minutes to complete in total, and we aim to get you an answer within a few working hours.

What happens if I drive over my allowance in a month?

We know every month is different, so your mileage allowance rolls over for the whole duration of your agreement. If you consistently drive further than the monthly allowance, then we may start to charge excess mileage fees, to ensure significant balances don't accumulate. Our standard excess mileage fee is 20p per mile.

Can we get a van with DriveSimple?

Yes - we can provide vans to UK business customers. This includes Limited Companies & Sole Traders.

What happens with VAT?

VAT is chargeable on all our monthly prices. As our vans are all commercially rated, if you’re VAT registered, the VAT should be fully recoverable.

How does the van servicing and maintenance work?

You can book your van into approved service centres using our online booking portal. The garages will contact us directly for authorisation of works and payment, and will then contact you once the van is ready for collection. You can access this from our websites main page under: 'Service Booking'.

When do we pay?

We charge monthly, in advance. This means your first payment is due before delivery & your next monthly payment is then due a month after the delivery date.

Can I get a van with bad credit or CCJ's?

Yes, you can, but this depends on each individual case. We do not solely look at credit scores. We build our own picture of all applications, and if we can offer you a van, then we will. Applying costs nothing, so the best thing to do is apply and we can give you a quick answer.

Who is responsible for the van?

We will pay for routine servicing and maintenance, but you are ultimately the keeper of the van and are responsible for the condition and safety of the van and whoever is driving it. It's recommended to put in place some weekly or monthly checks, and action any warnings displayed by the van.

Can we take the van abroad?

Yes, for up to 30 days to most countries with specific written permission, which you can get from us by email.

Can we modify the van?

Certain modifications are allowed, but you will need to run these by us to ensure that we have approved them prior to the work being done.

Can we add racking and roof racks to the van?

Yes. Just remove before returning the van.

Who can drive the van?

You are responsible for providing comprehensive insurance for the van and this will restrict who can legally drive the vehicle. You are responsible for the driver, but if they are fully insured by you and driving within the Highway Code, they are ok with us. The one restriction is that you’re not allowed to hire or sublease the van.

What's not included?

You are only charged more if you damage the vehicle, fail to insure it properly or drive further than your agreed mileage.

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If you have a general question, we might have answered it already in our FAQs.

© 2025 Drive Simple. All rights reserved.
Company No: 12367847 | VAT Number: 348 735 858
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DriveSimple is the trading name of DriveSimple Ltd who provide van subscriptions exclusively to business customers. Subscriptions allow use of the van on a long term hire basis only and provide no ownership interest.DriveSimple is not a lender, broker or provider of credit and is registered in England and Wales with company number 12367847